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The short version
If something is wrong with your order — damaged in transit, the wrong item, a broken seal or a genuine quality issue — tell us within 48 hours of delivery with a photograph and we will replace it or refund it. You will not be asked to ship the food back.
Why food returns work differently
These are freshly baked products with no preservatives. Once a pack has left our control and been opened, we cannot resell it or verify how it was stored, so we are not able to accept ordinary change-of-mind returns on opened packs.
That restriction cuts both ways: because we cannot take it back, we resolve genuine quality complaints by replacing or refunding rather than arguing about it.
What qualifies for a replacement or refund
- The parcel or an inner pack arrived crushed, torn or with a broken seal.
- You received a different product or pack size than you ordered.
- The product was within its shelf life on arrival but had clearly spoiled.
- An item was missing from the order.
- The order arrived after a date we had confirmed in writing and is no longer of use to you.
How to raise a claim
Email care@royaldesisnacks.com or WhatsApp us within 48 hours of delivery. Include your order number and a photograph of the issue, plus the outer carton if the damage happened in transit.
We aim to respond the same working day. Approved replacements are dispatched within one working day at no cost to you, and there is nothing to return.
Refund timelines
- UPI and wallet payments: 2–4 working days from approval.
- Credit and debit cards: 5–7 working days, depending on your bank.
- Net banking: 4–6 working days.
- Cash on delivery: refunded by bank transfer within 5 working days once you share account details.
Cancellations and changes
You can cancel or amend any order free of charge until it has been packed — usually a few hours after you place it. Email or WhatsApp us with your order number and we will action it immediately.
Once a parcel has been collected by the courier it cannot be recalled. If you refuse delivery, the order will be refunded minus the actual return shipping cost we incur.
Bulk and corporate orders
Custom hampers and bulk orders above 25 units are made to order and cannot be cancelled once production has begun, which is generally 48 hours after confirmation. Quality claims are handled exactly as above.